Privacy policy

 

Last updated: 01/01/2026

1. Introduction

Redfern Property Group (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website or engage with our property management services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller: Redfern Property Group
Registered Address: 28 Curlbrook Close, Wootton, Northampton, NN4 6BS, UK.
Email: info@redfernpropertygroup.co.uk
Phone: 07481 104650

3. What Personal Data We Collect

We may collect and process the following personal data:

  • Name, email address, telephone number

  • Property address and related property details

  • Landlord, tenant, or resident information

  • Correspondence you send to us

  • Maintenance or service-related information

  • Financial or contractual information where relevant

  • Website usage data (IP address, browser type, pages visited)

  • Any other information you choose to provide

4. How We Collect Your Data

We collect data when you:

  • Contact us via our website, email, phone, or messaging services

  • Instruct us to provide property management, letting, or related services

  • Submit forms or enquiries

  • Use our website (via cookies and analytics tools)

5. How We Use Your Data

We use your personal data to:

  • Provide property management, letting, maintenance, and related services

  • Respond to enquiries and communications

  • Manage tenancies, properties, and resident matters

  • Comply with legal and regulatory obligations

  • Improve our website and services

  • Send service-related communications

  • Send marketing communications (only where permitted)

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to perform services you have requested

  • Legal obligation – to meet regulatory requirements

  • Legitimate interests – to manage our business effectively

  • Consent – for marketing communications where required

7. Who We Share Data With

We may share your data with:

  • Contractors and service providers (e.g. maintenance companies)

  • Professional advisers (accountants, legal advisers)

  • IT and software providers (e.g. CRM systems)

  • Regulatory or legal authorities where required

We only share data where necessary and ensure appropriate safeguards are in place.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected, including legal, accounting, or regulatory requirements. Retention periods vary depending on the nature of the data and our obligations.

9. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies

Our website uses cookies and similar technologies to help it function properly and to understand how visitors use the site.

Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the operation of our website, while others help us improve performance and user experience.

Types of cookies we use

  • Essential cookies
    These cookies are necessary for the website to operate and cannot be switched off. They do not collect personal data for marketing purposes.

  • Analytics cookies
    We may use analytics tools (such as Google Analytics or similar) to collect information about how visitors use our website, including pages visited and time spent on the site. This information is anonymised and used only to improve our website and services.

Managing cookies

When you first visit our website, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies. You can also control or delete cookies through your browser settings at any time.

Please note that disabling certain cookies may affect the functionality of the website.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Redfern Property Group
Email: info@redfernpropertygroup.co.uk
Phone: 07481 104650